There are several methods for contacting the Journyx Support Department, and your best method will depend upon several factors. The following is a general description of each contact method.
Online Helpdesk
Customers with a maintenance license should use our Online Helpdesk. This submits your support issue directly into our support tracking application and helps us move your case to the right support resource.
- Search the KnowledgeBase
The Journyx Support Department offers a searchable KnowledgeBase. Resolutions for many known problems are posted there. The KnowledgeBase is available 24 hours a day, 7 days a week, 365 days a year, and contains application solutions.
E-Mail
Please send new problem reports to eu-support@journyx.com. You will receive a reply from to confirm receipt, and you will need to address all other e-mail on the problem to that address. Using other addresses will likely delay support response.