FAQ

Emails sent from Journyx aren't being received
Background Journyx's hosted environment has the ability to send out emails through our mail server, aspmail.journyx.com.  This also has the ability to ...
Tue, Mar 9, 2021 at 11:24 PM
How do I make the comment field required?
You can make the comment required by all users by doing the following: 1. Login to your Journyx site as your admin user account. 2. Go to Config > Syst...
Tue, Mar 9, 2021 at 11:25 PM
How Do I Submit a Feature Request
You can submit your feature request for possible inclusion in a future version of Journyx here: https://journyx.com/feature-request
Tue, Mar 9, 2021 at 11:27 PM
How to change your password
Can't remember your password? Having trouble logging in? We here at the Journyx helpdesk are so committed to the security of your data that we are n...
Tue, Mar 9, 2021 at 11:32 PM
How to Submit a Support Ticket
There are several methods for contacting the Journyx Support Department, and your best method will depend upon several factors. The following is a general d...
Tue, Mar 9, 2021 at 11:34 PM
I am not able to log in to Journyx
The Journyx Technical Support Team does not have permission to access customer sites for tasks such as resetting passwords, adding projects, or making other...
Tue, Mar 9, 2021 at 11:35 PM
How do I find what version of Journyx I am running?
Login Screen The Journyx login screen lists the version in the bottom corner of the screen.  Depending on the version it can be either the left side or the...
Tue, Mar 9, 2021 at 11:36 PM